Privacy Policy 1. Introduction Welcome to WorkAndShop App ("we," "our," or "us"). This Privacy Policy explains how we collect, use, and protect your personal information when you use our mobile application ("App"). By using the App, you agree to the terms outlined in this policy. 2. Information We Collect We collect the following types of information based on users consent: • Personal Data: Name, email address, phone number, profile details, location data, and payment details. • Business Data: Business registration information provided by registered skilled workers (professional and non-professional), companies/business, vendors and shops. • Transaction Data: Purchase history and service requests. • Messaging Data: Messages exchanged within the app. • Device & Log Data: IP address, device location, and usage analytics. 3. How We Use Your Information We use your data to: • Provide, maintain, and improve our services. • Facilitate secure communication between client/customer, skilled workers, company/business, vendor and shop. • Process transactions and payments securely. • Verify personal and company/business identities to prevent fraudulent activities. • Offer customer support and respond to inquiries. • Send relevant updates, promotions, and notifications. 4. Data Sharing & Disclosure We may share your data with: • Verified Businesses & Skilled Workers: When you engage with their services. • Service Providers: For payment processing, hosting, and analytics. • Law Enforcement: If required by legal obligations. • User Consent: When explicitly authorized by you. 5. Data Security & Retention We implement security measures to protect your data from unauthorized access. Your data is stored securely and retained only as long as necessary for our services or as required by law. 6. User Rights & Choices You have the right to: • Access, modify, or delete your personal data. • Opt-out of marketing communications. • Withdraw consent for data processing (subject to legal requirements). • Request a copy of your stored data. 7. Cookies & Tracking Technologies We may use cookies and analytics tools to enhance your experience. You can manage cookie preferences in your device settings. 8. Children's Privacy Our App is not intended for users under 13. We do not knowingly collect data from children. 9. Changes to This Policy We may update this Privacy Policy. Any changes will be communicated through the App or via email. 10. Contact Information For inquiries, please contact us at: Email: info@workandshopapp.com
Phone: +2349031446662
Address: No 55 Old Enugu/Onitsha Road Nkpor Privacy Policy 1. Introduction Welcome to WorkAndShop App ("we," "our," or "us"). This Privacy Policy explains how we collect, use, and protect your personal information when you use our mobile application ("App"). By using the App, you agree to the terms outlined in this policy. 2. Information We Collect We collect the following types of information based on users consent: • Personal Data: Name, email address, phone number, profile details, location data, and payment details. • Business Data: Business registration information provided by registered skilled workers (professional and non-professional), companies/business, vendors and shops. • Transaction Data: Purchase history and service requests. • Messaging Data: Messages exchanged within the app. • Device & Log Data: IP address, device location, and usage analytics. 3. How We Use Your Information We use your data to: • Provide, maintain, and improve our services. • Facilitate secure communication between client/customer, skilled workers, company/business, vendor and shop. • Process transactions and payments securely. • Verify personal and company/business identities to prevent fraudulent activities. • Offer customer support and respond to inquiries. • Send relevant updates, promotions, and notifications. 4. Data Sharing & Disclosure We may share your data with: • Verified Businesses & Skilled Workers: When you engage with their services. • Service Providers: For payment processing, hosting, and analytics. • Law Enforcement: If required by legal obligations. • User Consent: When explicitly authorized by you. 5. Data Security & Retention We implement security measures to protect your data from unauthorized access. Your data is stored securely and retained only as long as necessary for our services or as required by law. 6. User Rights & Choices You have the right to: • Access, modify, or delete your personal data. • Opt-out of marketing communications. • Withdraw consent for data processing (subject to legal requirements). • Request a copy of your stored data. 7. Cookies & Tracking Technologies We use cookies and analytics tools to enhance your experience. You can manage cookie preferences in your device settings. 8. Children's Privacy Our App is not intended for users under 13. We do not knowingly collect data from children. 9. Changes to This Policy We may update this Privacy Policy. Any changes will be communicated through the App or via email. 10. Contact Information For inquiries, please contact us at: Email: info@workandshopapp.com
Phone: +2349031446662
Address: No 55 Old Enugu/Onitsha Road Nkpor Return and Refund Policy Effective Date: 28/05/2025 1. Overview At WorkAndShop Mobile App, we strive to provide the best products/services to our customers. If you are not completely satisfied with your purchase, we are here to help. 2. Return and Refunds 2.1 Eligibility for Refunds Items must be returned within ten (10) business days of the purchase date. Items must be in the original packaging, unused, and in the same condition as when received. Proof of purchase (receipt or order number) is required. 2.2 Non-Refundable Items Gift cards Downloadable software products Some health and personal care items 3. Process for Refunds 3.1 Initiating a Refund To initiate a refund, please contact our customer support team at (Email: customercare@workandshopapp.co, Phone: +2349031446662 or WhatsApp: +2349031446662). Provide your order number and details about the product you wish to return. 3.2 Return Shipping Customers are responsible for paying the shipping costs for returning items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 3.3 Processing Refunds Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within Three (3) business days. 4. Late or Missing Refunds If you haven’t received a refund within the specified time frame, first check your Wallet or bank account again. Then contact us at (Email: customercare@workandshopapp.co, Phone: +2349031446662 or WhatsApp: +2349031446662). 5. Exchanges We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at (Email: customercare@workandshopapp.co, Phone: +2349031446662 or WhatsApp: +2349031446662) and send your item to: (Seller/sender address as shown on the package). 6. Contact Us If you have any questions about our refund policy, please contact us: Email: support@workandshopapp.co Phone: +2349031446662 WhatsApp: +2349031446662 Address: No 55 Old Enugu/Onitsha Road Nkpor, Anambra State, Nigeria. User Agreement • Introduction Welcome to WorkAndShop App ("we," "our," or "us"). This User Agreement ("Agreement") governs your use of our mobile application ("App"). By accessing or using the App, you agree to be bound by this Agreement. • Eligibility To use this App, you must: • Be at least 18 years old or the age of majority in your jurisdiction. • Provide accurate and complete registration information. • Not be prohibited from using the App under applicable laws. • User Responsibilities You agree to: • Use the App only for lawful purposes. • Maintain the confidentiality of your login credentials. • Not engage in fraudulent, misleading, or harmful activities. • Respect other users (Client/Customer, Vendor, Company/Business, and Skilled Workers) on the platform. • Allow App to access user location, this for user to enjoy the full and efficient App services or Not-Allow. 4. Account Registration & Verification • Clients/Customer, Skilled Workers, Company/Businesses and Vendors must provide valid personal identification, professional, company and business certification if applicable, for verification. • We reserve the right to suspend or terminate accounts that provide false information. 5. Services Provided • This App allows Vendors to upload products and services they sale in their shop, Company/Business to upload products and services they provide, Skilled Workers to upload crafts, products and services they sale or provide. • This App allows all Users to search for artisans and professional workers (Skilled Workers), companies and businesses, vendors and shops to book their services (Music Production and marketing, Web Design, Tech, Furniture Work, Plumbing and Painting) and buy their products (eg; construction equipment, tools and shopping of general product). • Users can communicate and transact with verified businesses. • We verify and bring on-board the best artisans, professionals, vendors, companies and businesses on this App to serve your need to your expectations but we do not guarantee 100% of the quality or availability of services provided by third-party artisans, professionals, vendors, companies and businesses. 6. Payments & Transactions • Payments are processed through secure third-party payment providers. • In App payment of order and services keeps your fund safe and require both worker or seller and customer approval before settlement of worker or seller. • We are not responsible for disputes between Users and Service Providers arising from payment outside the App or any other dispute as the case may be. • To register as a Customer/Client: no fee is required, no identity or document verification is required • To register as a Skilled Worker: an identity, education and skill certificate (if any) verification fee of three thousand naira (₦3000) will be paid upon registration, pending the approval which depends on the authenticity of documents submitted. Skilled Worker account will be approved if document is confirmed or will not be approved if document couldn’t be verified and confirmed. A minimum of two (2) working days is required for document verification and confirmation. You are eligible to create and own a shop. • To register as a Company/Business: with no fee, register a vendor account and create a shop or register as a skilled worker to have an identity and CAC certificate (if any) verification fee of three thousand naira (₦3000) paid, pending the approval which depends on the authenticity of documents submitted. Business/Company account will be approved if document is confirmed or will not be approved if document couldn’t be verified and confirmed. A minimum of two (2) working days is required for document verification and confirmation. • To register as a Vendor: a no fee registration to own a shop in WorkAndShop mobile app. • To create a Shop: An approved Skilled Worker, Company/Business and Vendor are eligible to create a shop. A fee of five thousand naira ((₦5000) is paid for business documents and identity verification to own a shop and be approved to make sales to your target customers or clients on WorkAndShop mobile app. 7. Sales and Services Charge • Sales on shop are charged ‘’per order, per shop/seller’’ as follows: 5% of sales from ₦0.00 - ₦199,999 3% of sales from ₦200,000 - ₦499,999 2% of sales from ₦500,000 - ₦999,999 1% of sales from ₦1,000,000 and above • Services are charged ‘’per service booked, per Skilled Worker’’ as follows: 5% of services ₦0.00 - ₦499,999 3% of services ₦500,000 - ₦999,999 2% of services ₦1,000,000 and above 8. Referral Code • Each Registrant on WorkAndShop mobile app have a unique referral code. • When you refer a paid user (e.g; Skilled Worker, Company/Business and Vendor) a 10% of the user registration and/or shop fee will be credited to your (Referrer) App Account Wallet. 9. Wallet • Wallet holds your funds/money in App that allow a user to seamlessly shop and pay services you book on WorkAndShop mobile app. • Wallet will be funded in-line with the Nigerian daily fund transfer limit for business as provided by Central Bank of Nigeria. • Wallet is not a savings account! • WorkAndShop disclaim any act or attempt of a user to run savings in App wallet. 10. Personal, Content & Intellectual Property • You retain ownership of content, document, information, product and services you submit, but grant us a non-exclusive license to use it for operational purposes only. • WorkAndShop mobile app does not share a user personal information, identity document, content, product and service to a third party unless otherwise requested by a government law enforcement agency with an applicable and authorizing court order. • You must not upload copyrighted or infringing materials without permission. 11. Shipping, Product and Service Delivery • A seller must uphold under governing jurisdiction to deliver product in it required, original and well packaged item with seller information well written on the delivery note to a buyer otherwise will risk to face account suspension or termination. • A worker must uphold under governing jurisdiction to deliver best services and take pictures to show evidence of good work if requested to a client otherwise will risk face account suspension or termination. • Payment of delivery logistics of item, product and service material in due cases of item order or service booking will be paid by Customer/Client, this payment won’t exceed the usual delivery fees we use in our business system. 12. Prohibited Activities You may not: • Use the App for illegal or unauthorized purposes. • Harass, threaten, or harm other users. • Upload viruses, malware, or harmful software. 13. Termination & Suspension We reserve the right to: • Suspend or terminate accounts that violate this Agreement. • Remove service, product and content deemed inappropriate or illegal. 14. Disclaimers & Limitation of Liability • The App is provided "as is" without warranties of any kind. • We are not liable for any losses or damages arising from the use of the App. 15. Changes to This Agreement We may update this Agreement from time to time. Continued use of the App constitutes acceptance of the revised terms. 16. Governing Law & Dispute Resolution • This Agreement is governed by the laws of [Jurisdiction]. • Disputes will be resolved through arbitration or legal proceedings as applicable by law. 17. Business Information • WorkandShopApp is owned by Zed-Afriq Ltd., registered under the Nigerian company and allied matters act 2020 with Reg. No. 7395412 18. Contact Information For questions and inquiries, please contact us: Email: info@workandshopapp.co
Phone: +2349031446662
Address: No 55 Old Enugu/Onitsha Road Nkpor, Anambra State, Nigeria.